tos

These Terms of Service (“Terms”) govern your access to and use of Wyrmalith’s website, software, digital products, license system, subscriptions, technical services, support services, documentation, and any related services collectively referred to as the “Service.”

By accessing, purchasing, downloading, installing, activating, subscribing to, or using the Service, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not purchase, access, download, install, activate, subscribe to, or use the Service.

Description of Service

1

We provide digital software, digital products, license-based access, account-based services, subscription services, technical support, documentation, updates, and related digital services.

The Service may include, depending on the product purchased:

  • Software downloads;

  • License keys;

  • Account access;

  • Subscription access;

  • Online dashboard access;

  • Digital files;

  • Documentation;

  • Configuration assistance;

  • Technical support;

  • Updates, patches, or maintenance releases;

  • Remote or online service delivery.

The exact features, limitations, compatibility requirements, access period, support scope, and delivery method may be described on the product page, checkout page, documentation, invoice, customer dashboard, or related communication.

Digital Product Delivery

2

All products and services provided by us are digital products or digital services.

Delivery may occur through one or more of the following methods:

  • License key issuance;

  • Account creation or account access;

  • Software download link;

  • Email delivery;

  • Customer dashboard access;

  • Online service activation;

  • API access;

  • Remote delivery;

  • Support channel delivery;

  • Manual delivery by our support team.

Once a license key, download link, account access, subscription access, software access, digital file, or service access has been provided, the product or service is considered delivered.

You acknowledge that no physical product will be shipped unless expressly stated otherwise.

License Grant

3

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Service for your own personal or internal business purposes.

This license does not transfer ownership of any software, source code, system, documentation, intellectual property, trade secret, brand, or related material.

All rights not expressly granted to you are reserved by us.

License Restrictions

4

You may not, directly or indirectly:

  • Resell, rent, lease, sublicense, transfer, share, or redistribute your license, account, subscription, or access;

  • Share your license key, login credentials, download link, or account access with any third party;

  • Reverse engineer, decompile, disassemble, modify, crack, patch, bypass, or tamper with the Service;

  • Circumvent license verification, security systems, payment systems, usage limits, or access controls;

  • Copy, reproduce, distribute, mirror, leak, publish, or make available any part of the Service without authorization;

  • Use the Service to develop, train, or support competing products or services;

  • Remove, alter, or obscure copyright, trademark, proprietary, or ownership notices;

  • Use automated systems, bots, scripts, or scraping tools against the Service without permission;

  • Access the Service through unauthorized clients, modified software, or third-party tools;

  • Attempt to obtain unauthorized access to our systems, infrastructure, databases, accounts, or networks.

Violation of this section may result in immediate suspension or termination without refund.

Acceptable Use

5

You agree to use the Service only for lawful, authorized, and legitimate purposes.

You may not use the Service to:

  • Violate any law, regulation, court order, or legal obligation;

  • Violate the rights of any person or entity;

  • Infringe intellectual property rights, privacy rights, publicity rights, or contractual rights;

  • Access, interfere with, damage, or disrupt systems, networks, software, accounts, or data without authorization;

  • Distribute malware, spyware, ransomware, stealers, credential harvesters, bots, worms, or other harmful code;

  • Conduct fraud, scams, phishing, impersonation, identity theft, or payment abuse;

  • Harass, threaten, abuse, defame, or harm others;

  • Circumvent security protections, authentication systems, licensing systems, platform rules, or access controls;

  • Abuse refunds, disputes, chargebacks, promotions, trials, coupons, or support services;

  • Resell, share, leak, or redistribute the Service without permission;

  • Use the Service in a way that creates legal, financial, security, operational, or reputational risk for us.

We reserve the right to investigate suspected misuse and take appropriate action, including account suspension, license revocation, service termination, refusal of future service, and reporting to relevant payment processors, service providers, or legal authorities where appropriate.

Third-Party Platforms, Rules, and Services

6

The Service may depend on, interact with, or be affected by third-party platforms, operating systems, software, hardware, APIs, payment processors, hosting providers, communication tools, or other third-party services.

You acknowledge that we do not control third-party services and are not responsible for:

  • Third-party account bans, suspensions, restrictions, or terminations;

  • Third-party policy changes;

  • Third-party compatibility changes;

  • Third-party outages or downtime;

  • Third-party security systems;

  • Third-party payment decisions;

  • Third-party software updates;

  • Your violation of third-party terms, rules, or agreements.

You are solely responsible for ensuring that your use of the Service complies with all applicable third-party terms and policies.

System Requirements and Compatibility

7

You are responsible for reviewing all system requirements, compatibility information, setup instructions, product descriptions, and limitations before purchasing.

Unless expressly stated otherwise, we do not guarantee compatibility with every:

  • Device;

  • Operating system;

  • Driver version;

  • Software version;

  • Browser;

  • Network environment;

  • Security configuration;

  • Region or country;

  • Third-party platform;

  • User skill level;

  • Hardware configuration.

Failure to meet system requirements, failure to read compatibility information, lack of technical knowledge, or inability to configure your own device or environment does not automatically entitle you to a refund.

Pricing and Payment

8

Prices are displayed on the product page, checkout page, invoice, or payment page.

By making a purchase, you agree that:

  • You are authorized to use the selected payment method;

  • Your billing information is accurate and complete;

  • You understand that the product or service is digital;

  • You understand that delivery may occur instantly or shortly after payment;

  • You agree to the displayed price, billing terms, subscription terms, and renewal terms;

  • You authorize us and our payment processor to charge your payment method.

Payments may be processed by third-party payment processors, including Stripe.

We do not store your full payment card number or CVC on our own servers.

REFUND POLICY

10

Payment Disputes and Chargebacks

9

You agree to contact us first via owner@wyrmalith.club or our discord server’s ticket system before opening a payment dispute, chargeback, fraud claim, or payment reversal.

Opening a dispute or chargeback without first contacting us may delay resolution and may result in suspension of your account, license, subscription, support access, and related services.

If you open a dispute or chargeback after receiving the product, license key, download link, account access, subscription access, software access, or service access, we reserve the right to submit evidence to the payment processor, card network, issuing bank, acquiring bank, dispute resolution provider, fraud prevention provider, or other relevant parties.

Such evidence may include:

  • Order details;

  • Invoice and receipt;

  • Product page description;

  • Checkout page records;

  • Terms acceptance records;

  • Refund policy acceptance records;

  • Account email;

  • Customer name;

  • Billing information;

  • IP address;

  • Device information;

  • Browser information;

  • Login records;

  • Download records;

  • License activation records;

  • Product access records;

  • Subscription records;

  • Support communication;

  • Delivery records;

  • Usage logs;

  • Screenshots of policies shown before purchase;

  • Any other records relevant to proving delivery, access, usage, authorization, or policy acceptance.

If a dispute, chargeback, payment reversal, or fraud claim is opened, we may immediately suspend or terminate your access while the matter is under review.

If we reasonably determine that a dispute or chargeback is fraudulent, abusive, false, or inconsistent with our delivery and usage records, we reserve the right to:

  • Permanently terminate your account;

  • Revoke your license;

  • Cancel your subscription;

  • Refuse future service;

  • Block future purchases;

  • Submit evidence to payment processors, banks, card networks, and fraud prevention providers;

  • Recover dispute fees, chargeback fees, administrative costs, and losses to the maximum extent permitted by law.

Nothing in this section limits any non-waivable consumer rights you may have under applicable law.

Because the Service consists of digital products and digital services that may be delivered instantly, all sales are generally final once the product, license key, download link, account access, subscription access, software access, or service access has been delivered.

10.1 Non-Refundable Situations

Refunds will not be provided for:

  • Change of mind;

  • Buyer’s remorse;

  • Failure to read the product description;

  • Failure to read system requirements;

  • Failure to read these Terms;

  • Failure to follow setup instructions;

  • Lack of technical knowledge;

  • Customer-side hardware, software, operating system, driver, network, browser, firewall, antivirus, or configuration issues;

  • Incompatibility that was disclosed or reasonably knowable before purchase;

  • Partial use of the product or service;

  • Subscription periods that have already started or renewed;

  • Account sharing, license sharing, resale, leakage, or unauthorized redistribution;

  • Violation of these Terms;

  • Third-party platform bans, restrictions, suspensions, policy changes, or compatibility changes;

  • Losses caused by third-party services;

  • Unauthorized use of your account, email, device, or payment method where our records show successful delivery and usage;

  • Disputes or chargebacks opened after successful digital delivery and usage.

10.2 Refunds We May Consider

We may consider a refund at our sole discretion if:

  • You were charged more than once for the same product due to a duplicate payment error;

  • We failed to deliver the purchased digital product or service;

  • The product or service is materially different from what was described;

  • A verified technical issue prevents use and we are unable to resolve it within a reasonable support period.

10.3 Technical Issues and Refund Requests

Before requesting a refund for a technical issue, you must contact support and give us a reasonable opportunity to troubleshoot.

We may require you to provide:

  • Order ID;

  • Account email;

  • License key;

  • Screenshots or screen recordings;

  • Error messages;

  • System information;

  • Logs;

  • Description of the issue;

  • Proof that you followed setup instructions.

Refusing to provide reasonable troubleshooting information may result in denial of the refund request.

10.4 Refund Method

Approved refunds will usually be returned to the original payment method.

Refund processing times depend on the payment processor, card network, bank, and region.

We are not responsible for delays caused by banks, card issuers, or payment processors.